Support
Questions about your account, billing or the product? Write to us and we will help.
Frequently asked questions
How do I get started?
Sign in, pick your role and a practice question, then hit "Start camera" to record your answer. You will get AI coaching feedback within seconds.
What does the trial include?
Every account gets 2 trial practice sessions per month. Each one returns an overall score (0 to 100) and 3 coaching points.
What do paid plans add?
Paid plans add delivery analysis (pace, filler words, pauses), role-specific feedback, a follow-up question and keywords to include next time. A single report ($9) and Premium ($30 for 30 days, up to 60 sessions per month) also include an AI ideal answer to compare against. The 6-answer pack costs $19. Single reports and packs are one-time payments.
Can I get a refund?
Due to the digital and immediately consumable nature of the service, refunds are not offered once AI feedback has been delivered. If you have an issue, email us and we will do our best to help.
My camera is not working. What should I do?
Click the camera icon in your browser address bar and make sure it is set to Allow for this site, then refresh and try again. Interview Prep works best in Chrome or Firefox.
Is my video stored?
No. Your audio is sent for transcription and discarded immediately after. We never store your video or audio recordings.
Which countries is the service available in?
Interview Prep is currently available in the US, Canada, the UK, Australia, New Zealand and Greece.