Privacy Policy

1. Who we are

Interview Prep (prepare.zoevera.com) is an AI-powered video interview coaching tool operated by ZoeVera as a small independent service.

2. What data we collect

Video and audio recordings — when you record or upload a practice answer, the audio is sent to OpenAI Whisper for transcription. Audio files are not stored after transcription. The resulting transcript is processed by Anthropic's Claude API to generate coaching feedback.

Interview session data — for paid users, your analysis results (feedback text, score, role, question) are stored in Vercel KV for up to 90 days tied to your account, to enable cross-session weakness tracking. Free-tier results are not stored after the session.

Account information — sign-in is handled by Clerk. We receive your email address and name from Clerk when you create an account, and use them to send transactional emails (welcome, free limit notification, re-engagement).

Payment information — payments are processed by Stripe. We do not store your card number or banking details. Stripe provides us with a transaction record and the email address associated with the purchase.

Usage analytics — we use Google Analytics (GA4) to collect anonymised usage data: page views, session duration, and general traffic patterns. This data does not identify you personally.

Cookies — Clerk sets session cookies for authentication. Google Analytics sets cookies to distinguish sessions. No other persistent cookies are set by this site.

3. How we use your data

• To transcribe your recorded answer and generate AI coaching feedback
• To track recurring weaknesses across sessions (paid users)
• To process and confirm your payment
• To send transactional emails (welcome, free-limit notification, re-engagement)
• To understand how the site is used so we can improve it

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Third-party processors

• Anthropic — processes interview transcripts to generate feedback. Subject to Anthropic's privacy policy.
• OpenAI — transcribes audio recordings via Whisper. Subject to OpenAI's privacy policy.
• Clerk — handles authentication and account management. Subject to Clerk's privacy policy.
• Stripe — processes all payments. Subject to Stripe's privacy policy.
• Resend — delivers transactional emails. Subject to Resend's privacy policy.
• Vercel — hosts the application and stores session data. Subject to Vercel's privacy policy.
• Google Analytics — anonymised site analytics. Subject to Google's privacy policy.

5. Data retention

Audio recordings are not stored after transcription. Free-tier analysis results are not stored after the session ends. Paid-tier session data is retained for up to 90 days. Account data held by Clerk is retained for as long as your account is active. Payment records are retained as required to fulfil the service and meet legal obligations.

6. Your rights

Depending on your location, you may have rights to access, correct, or delete your personal data. To exercise any of these rights, contact us at support@zoevera.com.

7. GDPR — information for EU residents

If you are located in the European Economic Area (EEA), the following applies in addition to the sections above.

Lawful basis for processing. We process your personal data on the following bases:

• Contract performance — processing your interview recordings and delivering coaching feedback is necessary to provide the service you signed up for.
• Legitimate interests — sending re-engagement emails and analysing aggregate usage patterns, where our interest in improving the service is not overridden by your privacy interests.
• Legal obligation — retaining payment records as required by applicable law.

Your rights under the GDPR. You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing based on legitimate interests
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with your national data protection authority

To exercise any of these rights, contact us at support@zoevera.com. We will respond within 30 days.

International transfers. Your data is processed by third-party services (Anthropic, OpenAI, Clerk, Vercel, Resend, Stripe) that may transfer data outside the EEA. Each processor operates under Standard Contractual Clauses or an equivalent transfer mechanism recognised by the European Commission.

8. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of the service after changes constitutes acceptance of the updated policy.